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Integrated Home Design
- Home Improvements
- Lexington, KY
About this business
Location details
1489 Leestown Rd., Lexington, KY, 40511, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
my bathroom is approximately 6 ft by 10 ft wall to wall to wall to wall. they charged me $18,000 for new flooring, a bath tub, toilet, and vanity. they did not paint the walls. they charged me $5,000 for replacing a storm door. they then broke the trim around the door and replaced it. when replacing it the paint on the wall chipped off. i’m responsible for repairing that apparently. they charged me $20,000 for new flooring, toilet, and trim. they did not put new trim down but i was still charged full price. they did use new ... read more
Business response:
Hi Aaron, I'm very sorry that you had a less than stellar experience with our team. My apologies for the delay in response, but it had been quite a while since your project was completed. I wish that you had let me know that you still had outstanding issues. I would have been, and remain to be, more than willing to correct these. Our reviews are based off true customer satisfaction, and our lack of bad reviews is related to what I/we always strive to do when we are not perfect. Which is to make things write if we let a custo... read more
When I received a call from one of the owners of this company I was excited to see how they could help me up grade my 43 year old kitchen. When the designer got here the told me he had been a real estate agent and that what I needed to do for resale. I informed him that I am not interested in sellling. He went on to tell me what I needed to do to my kitchen so that I would be able to sell when I am ready. I was not interested in what he said but he would not listen to what I wanted. So I let him finish and then I contacted h... read more
Business response:
Hello Daphne, thank you for your feedback. It's unfortunate that we were not able to earn your business. I'm sorry to hear that you feel my immediate responses to your email complaint were not treated as a priority. As I explained during our email correspondence on Christmas Eve and Christmas Day, your feedback was very much appreciated and taken very seriously. Our scheduler, Terry, attempted to contact you Monday, as directed, but apparently called y I ur secondary number. Once you notified me on Thursday that you had not ... read more
Frequently asked questions about Integrated Home Design
How is Integrated Home Design rated?
Integrated Home Design has a 4.9 star rating with 203 reviews.
When is Integrated Home Design open?
Integrated Home Design is open now. It will close at 5:00 p.m.