Rocky Top HVAC, LLC

Dalton Whiteside 

on Google

4 months ago

This was my first time having to get an HVAC system installed, and in my first home. It was installed Dec.-Jan. 2023-24; I selected the "Ultimate Comfort" (top of the line) system for $20K (two zones) and I requested rigid ducts throughout. I had to get financing through Wells Fargo, so they got paid on the front end. The installation was supposed to take a week, but it ended up taking over a month because they booked other clients before finishing my job, leaving me freezing cold for a month. In between occasional visit... read more

Tyler Anderson 

on Google

2 weeks ago

Thank you Rocky Top Air for your great service. The installation crew of Travis, Antwan & Kenny were very nice, courteous they answered every question we had. I appreciate how the cleaned up after the job was completed. My house is now cool and comfortable. I want to also say thank you to Brandon, Jesse, Mark, Mike and Mariah. Tyler & Robin A. 

Misti White 

on Google

4 months ago

We are so glad we chose Rocky Top. Our main priorities in our selection were customer service and warranty. This company exceeded our expectations in both and system options. Everyone we had contact with has been amazing. You can tell their values as a company is making sure to take care of the customer. Brandon did the initial quote. He is very knowledgeable and provided us with different options. He took the time to answer all of our questions. Brandon set the bar high for the other companies providing quotes. Jonah and Tr... read more

Jamie Shoemaker 

on Google

2 months ago

Great overall experience with Rocky Top and their team (Antwaun, Jesse, Dustin, etc). We had some initial issues with the install (not their fault) but they stuck around after hours to troubleshoot and were ultimately able to get everything installed and running well. Highly recommend them and they are one of a few rare companies that actually seem to truly care about customer service. The management team and Jesse, in particular, was super responsive and helpful with any concerns/questions we had. A+ 

Terry Vogt 

on Google

a month ago

We have had an HVAC service contract with Rocky Top for over 10 years. The inspections are always performed thoroughly and professionally. During the most recent inspection of our primary residence and our rental properties, the technician, Devin, found the need for replacement parts on several units. He explained the issue and showed me where the part was needed on each unit. He had to order several of the parts, but all was taken care of while he was on site. Devin was professional and efficient in all aspects of the visit... read more